Welcome to our comprehensive frequently asked questions section.
If you still have any questions or concerns please use the form on the Contact Us Page.
At this stage we do not offer trial memberships. The model our websites’ operate on would obviously open us up to be taken advantage of if we offered trial memberships.
On each websites join page you can view a comprehensive video detailing how our website works, which should cover any questions you might have on the actual operation of our websites. If you have questions regarding a particular publication you are interested in reading, we invite you to contact us and we’ll be happy to answer any questions you might have.
Our information comes from a variety of sources. We’ve been building our information archives for over 15 years. During this time we’ve had the privilege of meeting many extremely knowledgable and talented people, and commissioning material from them. We’ve had and have access to a variety of private discussion forums and newsgroups, as well as private collections of various publications.
All our information could be considered factual and accurate, to the best of our knowledge. Testing and verifying every piece of information, in some cases, may mean breaking laws – so do not consider any information tested by us. However, the author of each publication usually includes feedback of their experience – and it is entirely up to the reader how to interpret this.
For these reasons, all of our publications are sold for the purposes of fictional, entertainment reading only. No information on any of our websites is intended to incite, condone or encourage breaking any laws.
Yes!
We provide publications for lawful research purposes only! We market, and promote our products as lawful research material not intended to incite, promote or assist in breaking of the law in any country.
If you are intending to use our material for a non-lawful purpose we ask that you do not join, and reconsider your intended actions!
If there is an indication that you are intending to use our material for a non-lawful purpose your membership may be disabled.
If you are unsure of your countries information laws and think there may be a problem we ask you consult your local authorities to ask.
Unfortunately we do not ship any of our books. All are available online in the popular PDF format. Access is granted to our entire collection of books through membership.
You are allowed to print out copies of our books for personal use. They print quickly and very easily, the only software required to print our books is Adobe Reader, supplied completely free. There is no fussing around with word processors or anything like that. You can produce your own hardcopy quickly and easily.
All of the publications included in our members area are displayed to guests. After logging in, if you are unable to find the publication you were looking for, try using the “Search” box at the top of all pages. You may also want to try viewing your browsers history to check for recently viewed pages.
Remember, you are able to bookmark all pages on our site for future use.
The charge will appear as “Infotech Online” (or similar).
If you beleive your card has been compromised – please contact us immediately! This is a very serious matter. We will issue a refund and lodge the appropriate statements with local authorities including the IP address of the subscriber and all personal and billing details collected. The fraudulent transaction will be investigated and with any luck, the culprits caught! We also advise you to contact your bank after contacting us to arrange for a new card and to have any other fraudulent transactions investigated.
A final note: We take fraudulent transactions seriously. If any customer is found to be fraudulently using a credit card, strong action is taken to have the culprit punished, as well as suing to recover all expenses incurred investigating the transaction our end. We don’t just sell our own information, we practice what we preach! We will catch you, and we WILL recover our money.
We have NEVER knowingly engaged in any fraudulent card transacting. Both of our payment processors are at the top of their game when it comes to fraud prevention. We won’t process any transactions that appear questionable, money will simply be returned, your IP banned, and your account frozen.
Absolutely!
When you join, your access is set up for a month – no matter when you cancel your account. Each month you resubscribe, you are granted a further month access.
We only store limited personal details on our website. They are stored securely in our database for the sole purpose of providing you access to what you have purchased. The details stored include your name, username and password and email address. In some cases your phone number and address may be stored in your account.
These details are stored for the duration of your membership. When your membership is terminated we delete all your account details from our server.
Paypal utilizes the absolute latest in high security encryption technology for all transactions. Your entire transaction is conducted over Paypal’s secure payment pages – NONE of your personal details are stored on our server.
Some people feel a little hesitant ordering online. This hesitation, while understandable, is really without reason. Ordering online, with the security provided by our reputable credit card transactors, is actually much more secure than ordering by phone or by conventional swipe methods. Ordering online removes the human element of the transaction, which is often the weak link, security wise.
We have been in business a long time, over 10 years now, utilizing online transacting as our only method of receiving payment. During this time we’ve built our system to be rock-solid when it comes to protecting our customers details – and kept our “ear to the ground” when it comes to the most secure online payment methods.
You can order with complete confidence that both your billing details, and your personal details are completely secure. On top of that, they will never be shared with unless a court issued warrant is provided and in sound legal standing.
For more information on our payment transactors security please visit the following pages on their sites:
If you have any further questions about our security when ordering please contact us, we’ll be happy to help!
Don’t Panic!
Before contacting us please first check the following:
Have you paid?
If you have not been returned to the receipt page back on the website which you joined then you possibly have not successfully made payment..
Check your email
You will have been sent a number of emails confirming your site login and password, and receipts for your payment and confirmation of subscription. Double check your login details in the email to ensure you are not mistyping.
Lost your login details?
All our member login pages have a password recovery feature. Enter the email address you used to signup to retrieve your login details.
Still not working
If you have your login details but they are simply not being accepted then please contact us, include as much information about your account as possible. This includes email address, subscription ID#, username etc.
This is usually because of a payment problem.
If your payment was declined, your site account is still created, but you are not able to actually view any publications until successfully making payment.
If your subscription was canceled your access is revoked a month after your last payment. To resubscribe, from the members homepage you can simply select the subscription and payment method from the drop down boxes to re-subscribe.
If you have made payment, are able to log in, but still unable to see the “Download” link under the publications cover image, then something may have gone wrong with your account setup. Please contact us immediately and we will look into it. Include as much information about your account as possible. This includes email address, subscription ID#, username etc.
This can sometimes happen for a range of reasons. The easiest way to get around this problem is use another card. If you do not have another card to use please double check that your:
- Name on card
- Address
- CSV number
- Phone number
All match what your bank has on file for you. This is the most common reason cards are declined.
If you are totally sure your billing details are correct, but you are still unable to successfully make paymen, we suggest phoning your bank and quoting the time of your attempted transaction. On occasion, some banks block their customers credit cards from being processed by overseas credit card processors. You should be able to have this bar lifted by phoning them.
There is nothing we can do here to solve a problem of a non-accepted card.
In the case that you’ve made two payments when joining please contact us immediately for a refund.
Don’t forget to include as much information about your account as possible. This includes email address, subscription ID#, username etc.
We’ll cancel and refund your payment within 72 hours.
Don’t Panic!
If you are having difficulty canceling your subscription please contact us and include as much information about your account as possible. This includes email address, subscription ID#, username etc.
We’ll cancel your account within 72 hours and if your subscription re-bills between when you email us and the re-bill we’ll refund you.
Please visit:
As stated on the join page:
Refund Policy: We will assess and grant refunds on a case-by-case basis. If you are genuinely dissatisfied with our product and have accessed a minimal amount of content (as logged in our membership software) we will issue you a refund. If you have “had your monies worth” and then request a refund, your request may be declined. Until you cancel your account you will be charged at a rate of US$19.95 a month. You can cancel at any time. After you cancel, your membership will still remain active to the end of your payment term.
We strongly adhere to this policy. We check account use of all refund requests. If your request is genuine and reasonable, we will refund your money no questions asked. If you are simply trying to take advantage, don’t bother.
To request a refund please contact us providing as much information about your account as possible. This includes email address, subscription ID#, username etc.